Delivery, cancellation and refunds
You choose delivery or pickup when you place the order. Where delivery is offered, the delivery fee and the minimum order amount are shown before you pay. Pickup orders are collected at the branch you choose.
The preparation or delivery time shown is an estimate by Mokafe, not a guarantee: it can change because of kitchen load, traffic or weather. When the venue gives a time window, it is shown on your order page and in the app.
Delivery is made by our own couriers or by a partner courier service, depending on the address and availability. Once a courier is assigned you can see their name and, where available, the expected arrival time. Please be reachable by phone at the address you gave.
Please check your order when you receive it. If something is missing or wrong, tell us straight away — contact details are below. If the order cannot be handed over at the address and we cannot reach you, it may be cancelled, and the payment for it may not be refunded in full.
Cancellation: while an order is still waiting for confirmation you can cancel it yourself in the app or on the website. After that, please contact us — freshly prepared food usually cannot be cancelled. We may cancel an order ourselves (for example if an item is unavailable or the address is outside the delivery area) and will tell you why.
Refunds: if an order is cancelled or a refund is due, card payments are returned to the same card through the bank — usually within a few business days, depending on the bank. Cash payments are refunded by agreement with the venue. Loyalty points spent on an order are returned to your account when it is cancelled.
Quality problems: if you are not happy with the quality of an item, contact us the same day, ideally with a photo — we will offer a replacement, bonus points or a refund.
Contact: Mokafe, support@kayts.info.
Operated by
- support@kayts.info