Mobile App Privacy Policy

This Privacy Policy explains how Mokafe ("we", "us") collects and uses personal information when you use the Mokafe mobile app. The ordering technology is provided by Kayts, which processes your data on our behalf and only for the purposes below.

Account information: your name and phone number, and optionally your email, date of birth and profile picture. We use it to sign you in (with a one-time SMS code), identify your orders and run your loyalty account, including birthday bonuses.

Order information: the items you order, delivery address and entrance details, order comments, order status, and the payment method and payment status. Order history is used to fulfil and support orders, show your history, and calculate loyalty points and cashback.

Payments: card payments are made on the bank's secure payment page; we never see or store your full card number. If you save a card, we keep only a bank-issued token, the card brand and the last four digits. Cash and other payment methods are also supported where enabled.

Location: only if you tap "use my location" when choosing a delivery address or looking for the nearest branch, the app reads your location once to suggest an address or sort branches by distance. We do not track your location in the background and do not store it beyond the address you choose to save.

Messages and photos: messages, images and reviews you send in order chat or after an order are visible to you and to the business staff who handle your order. They are not public.

Device information: we store a push-notification token so we can send order updates and offers; an anonymous device identifier used to count story views; and technical logs (such as IP address and app version) for security and troubleshooting. You can turn notifications off in your device settings at any time.

Usage statistics: to understand how many users end up ordering, the app counts opens, product views, cart additions and checkout starts. This uses the anonymous device identifier (the same one used for story views); we do not use your device's advertising identifier. The statistics are our own, are not passed to advertising networks, are not linked to your name or phone, and are kept for up to 180 days.

We do not sell your personal information, do not use it for advertising, and do not track you across other companies’ apps or websites.

Service providers receive only the data needed for their task: payment processing (banks and payment services), delivery services (where used), mapping services (maps and address search), SMS delivery of login codes, push notification services, and cloud hosting.

Retention and deletion: we keep your data while your account is active. You can delete your account in the app (More → Delete account): your profile, addresses, saved cards, favourites and notifications are erased, and past orders are kept only in anonymised form as needed for accounting records. You can also edit your details in the app or ask us for a copy of your data.

Security: data is transmitted over HTTPS and access is restricted to authorised staff. No system is perfectly secure, but we work to protect your information.

Children: the service is not directed at children under 13 and we do not knowingly collect their data.

Changes: if we change this policy we will update the date above; significant changes will be announced in the app.

Contact: for questions or requests about your data, contact Mokafe at support@kayts.info.

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E-mail

support@kayts.info